FAQs

What types of phone cases do you offer?

I Love My Case specializes in a stylish range of tough, dual-layer phone cases. Our products are designed to provide both protection and aesthetic appeal, ensuring that your device remains safe while looking good.

Are your phone cases compatible with MagSafe®?

Yes, all our phone cases are designed with MagSafe® compatibility, allowing for seamless integration with MagSafe® accessories while maintaining optimal protection for your device.

What materials are used in your phone cases?

Our phone cases are constructed from impact-resistant materials that provide superior protection against drops and scratches. The dual-layer design enhances durability while ensuring a sleek appearance.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

How can I initiate a return?

To start a return, please contact us through our contact page. Returns must be accepted before you send the item back. If your return is approved, we will provide you with a return shipping label and instructions.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work towards a resolution.

Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

Do you accept returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. Please ensure you are satisfied with your purchase before completing your order.

What is the European Union's cooling-off period for returns?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition, unworn or unused, with tags, and in the original packaging.